FAQs
How will my artwork/s be shipped?
Paper artworks will be carefully rolled with a protective sheet of tissue paper and sent in a heavy-duty cardboard cylinder. The works on wood panels will be sent with plenty of padding in a cardboard flat-pack.
What is a Giclèe print?
It is a remarkable printing process that reproduces very high-quality prints, virtually indistinguishable from the original. You can learn more about this process on my About page.
What is a Wooden Panel?
These are natural, real wood panels, often made of light, strong hardwoods such as paulownia or birch. They are fast becoming a popular alternative to canvas as they are a solid, stable surface, and are less prone to warping over time. Wood is also generally more durable than fabric/canvas. They are very easy to display. No frame. Just pop them up on a nail or hook.
Do you do returns or refunds?
Sorry, I don’t process returns or refunds for change of mind once an order is placed. If your purchase has been damaged in transit, please photograph the packaging, as well as the damaged product inside, and email photographs to sukijackson6@gmail.com.
How do I display my artwork?
There are a few options here. If you have ordered a Giclèe print, it can just be blue-tacked up on a wall, just as you would put a poster up. If you want to avoid the blue-tack stains on the back of the artwork, simply put a square of low stick tape, such a painter’s tape, between the paper and the blue-tack. Cellar tape/sticky tape is not so good as it can tear the paper if you want to eventually get it off, and can stain the paper as well
For an original artwork (and the Giclèe’s too, of course), you might prefer to get it framed. Framing can be quite expensive (but worth it for the result). Less expensive options are to pick up a frame from a charity shop, or buy low cost frames from department stores or online, and pop it in the frame yourself.
You can also get magnets that are specifically for putting work up on a wall. These are often used to galleries for displaying work without causing damage to the surface of the paper.
When my artwork arrived, it just wanted to be curled up from being shipped in a cylinder. How do I flatten it out?
Firstly, gently roll it in the opposite direction to how it has been shipped. Then, lay it somewhere where it can be completely flat and place some heavy flat items on top of it. Books are ideal for this. You may want a sheet of paper or tissue paper on top of it to protect it. Leave it like this until it will lie flat on its own. This may take a day or two.
